Game Changers: AI & Omni-Channel New Experience Economy
Singapore – 11 November, 2019
GEX Ventures
Singapore – November 11, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with GEX Ventures. The CRE & CSQS Roundtable with the theme of “Game Changers: AI & Omni-Channel New Experience Economy” has attracted C-level executives and directors from cross industries including insurance, information technology, retail, e-commerce, and financial sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence, and Design Thinking, Service Quality in order to elevate Innovation Service Standard in the industry.
Game Changers: AI & Omni-Channel New Experience Economy
Nantong – 19 November, 2019
Nantong Economic & Technological Development Area
Nantong, China – 19 November, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) CXO Forum together with Nantong Economic & Technological Development Area. The CRE & CSQS CXO Forum with the theme of “Game Changers: AI & Omni-Channel New Experience Economy” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Nantong to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate AI & Omni-Channel in the New Economy.
Game Changers: AI & Omni-Channel New Experience Economy
Beijing – 24 September, 2019
Teleperformance China
Beijing – 24 September, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Teleperformance China. The CRE & CSQS Roundtable with the theme of “Game Changers: AI & Omni-Channel New Experience Economy” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate AI & Omni-Channel in the New Economy.
Game Changers: AI & Omni-Channel New Experience Economy
Guangzhou – 27 August, 2019
China Telecom Co., Ltd. Guangzhou Branch
Guangzhou – 27 August, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Co., Ltd. Guangzhou Branch. The CRE & CSQS Roundtable with the theme of “Game Changers: AI & Omni-Channel New Experience Economy” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate AI & Omni-Channel in the New Economy.
Game Changers: AI & Omni-Channel New Experience Economy
Shenzhen – 28 August, 2019
Regus Business Service (Shenzhen) Ltd.
Shenzhen – 28 August, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Regus Business Service (Shenzhen) Ltd. The CRE & CSQS Roundtable with the theme of “Game Changers: AI & Omni-Channel New Experience Economy” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate AI & Omni-Channel in the New Economy.
International Customer Loyalty Award Forum 2019
Hong Kong — March 7-8, 2019
HKUST and CHINA TELECOM
Hong Kong, China – March 7-8, 2019 — The Asia Pacific Customer Service Consortium (APCSC) organized The
17th International Customer Loyalty Award Forum (the Forum) for international business communities, member
companies with a two-day program consisted of the Business Case Presentations from the International Customer
Relationship Excellence Awards (CRE Awards) participants, co-organized by The Hong Kong University of
Science and Technology (HKUST) and China Telecom Global Limited. The presentations are part of the CRE
Awards assessment process.
ServiceNow Honored at The 8th Hong Kong International CRE & Innovation Expo Awards
Hong Kong, June 21, 2019 – The 8th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Awards focused on the theme of Big Data, Mobile 5G, Digital, Social and CRM, contact center, BPO, eCom & A.I. IoT. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the big data, AI, digital, mobile, and IoT sharing economy.
Henderson Land Group Property Management Department (Hang Yick and Well Born) Honored with CSQS Certification Distinction from APCSC
Hong Kong, China – June 21, 2019 — The Asia Pacific Customer Service Consortium (APCSC) presents the International Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group
Proper ty Management Department (Hang Yick and Well Born) in recognition of their achievements and high level of compliance to CSQS in 2019. Customers of the properties, property management sectors will experience higher quality and professional customer service standard.
Health Industry Leaders Awarded with People Site Certification from APCSC
Hong Kong, China, 21 June 2019 – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific
Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional
services covering Hong Kong, Asia Pacific, and global markets.
Asia Pacific Customer Service Consortium Announces Winners of the 2019 International Customer Relationship Excellence Awards
Hong Kong, China – June 21st, 2019 – At the 2019 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2019 International Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self-assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the International Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts.
Development of Core Brand Value for International Market Leaders and Design Thinking
Singapore – April 25, 2019
AIA Singapore
Singapore – April 25, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Singapore Pte Ltd. The CRE & CSQS Roundtable with the theme of “Development of Core Brand Value for International Market Leaders and Design Thinking” has attracted C-level executives and directors from cross industries including insurance, information technology, e-commerce, telecommunications, direct marketing, logistics, banking, retail, entertainment, financial, healthcare, property, and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Design Thinking, Service Quality in order to elevate Innovation Service Standard in the industry.
Development of Core Brand Value for International Market Leaders and Design Thinking
Phnom Penh, Cambodia – April 29, 2019
Manulife Cambodia
Phnom Penh, Cambodia – April 29, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Manulife Cambodia. The CRE & CSQS Roundtable with the theme of “Development of Core Brand Value for International Market Leaders and Design Thinking” has attracted C-level executives and directors from cross industries including insurance, information technology, e-commerce, telecommunications, direct marketing, logistics, banking, retail, entertainment, financial, healthcare, property, and media sectors from Cambodia to explore innovation and shape leadership in Customer Relationship Excellence and Design Thinking, Service Quality in order to elevate Innovation Service Standard in the industry.
Development of Core Brand Value for International Market Leaders, Design Thinking and Game Changers
Guangzhou – April 19, 2019
CHINA TELECOM
Guangzhou – April 19, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with CHINA TELECOM. The CRE & CSQS Roundtable, with the theme of “Development of Core Brand Value for International Market Leaders, Design Thinking and Game Changers”, has attracted C-level executives and directors from cross industries including Consumer Electronics, information technology, outsourcing Service, telecommunications, insurance, banking, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
Development of Core Brand Value for International Market Leaders and Design Thinking
Beijing – April 15, 2019
Open Education
Beijing – April 15, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with Open Education. The Asia Pacific Customer Loyalty Award Forum with the theme of “Development of Core Brand Value for International Market Leaders and Design Thinking” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.
Development of Core Brand Value for International Market Leaders and Design Thinking
Taipei – March 12, 2019
Far EasTone Telecommunication Co., Ltd.
Taipei – March 12, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with Far EasTone Telecommunication Co., Ltd. The Asia Pacific Customer Loyalty Award Forum with the theme of “Development of Core Brand Value for International Market Leaders and Design Thinking” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.
Hong Kong CRE Index Research Consortium & CUTTING-EDGE BIG DATA INTELLIGENCE PLATFORM
Hong Kong – March 7, 2019
The Hong Kong University of Science and Technology (HKUST)
Hong Kong – March 7, 2019 – With the support of HKSAR Government’s Hong Kong Innovation and Technology Fund (ITF), Asia Pacific Customer Service Consortium (APCSC) and The Hong Kong University of Science and Technology (HKUST) has today announced the launch of the HK Customer Relationship Excellence (CRE) Research Index Consortium (The Consortium) Program. The Consortium Program is led by Professor Fugee Tsung, Dept. of Industrial Engineering & Decision Analytics, Professor Lei Chen, Dept. of Computer Science & Engineering, and Acting Director of HKUST Big Data Institute, and Mr. Jason Chu, Chairman of APCSC.
Development of Core Brand Value for International Market Leaders and Design Thinking
Guangzhou – January 15,2019
Infinitus (China) Company Ltd.
Guangzhou – January 15, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Infinitus (China) Company Ltd.. The CRE & CSQS Roundtable with the theme of “Development of Core Brand Value for International Market Leaders and Design Thinking” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.
Development of Core Brand Value for International Market Leaders and Design Thinking
Shenzhen – January 11,2019
Shenzhen Top Brand Corporate Federation, Shenzhen Brand Building Promotion Association
Shenzhen – January 11, 2019 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Shenzhen Top Brand Corporate Federation, Shenzhen Brand Building Promotion Association. The CRE & CSQS Roundtable with the theme of “Development of Core Brand Value for International Market Leaders and Design Thinking” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.