Customer Care Excellence Best Practices Study Mission

Hong Kong, 23-24 January 2014
organized by the Asia Pacific Customer Service Consortium (APCSC) in Hong Kong, the Customer Care Excellence Best Practices Study Tour (the Study Tour) delegates visited several Customer Relationship Excellence Awards (CRE Awards) winners, the leading companies in Hong Kong. The purpose of this study tour is to examine, study and exchange information of support/service related subjects between Asian excellent support centers and Abu Dhabi Department of Transport (DoT).

READ DETAIL IN PDF

Customer Loyalty Award Forum

Hong Kong, China – February 24-25, 2014
The Asia Pacific Customer Service Consortium (APCSC) organized The 12th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants held at The University of Hong Kong (HKU) and co-hosted by China Telecom Global Ltd. The presentations are part of the CRE Awards assessment process.

READ DETAIL IN PDF

CRE Championship! Winning the Loyalty of our global mobile O2O consumers today
Kuala Lumpur, Malaysia – November 20, 2014
Brandt International Sdn Bhd


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Brandt International Sdn Bhd. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

CRE Championship! Winning the Loyalty of our global mobile O2O consumers today
Singapore – November 19, 2014
DHL Express (Singapore) Pte Ltd


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the theme of “CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

CRE Championship! Winning the Loyalty of our global mobile O2O consumers today
Beijing, China – November 5, 2014
Open Edutainment


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Open Edutainment. The CRE & CSQS Roundtable, with the theme of “CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management
Shanghai – November 4, 2014
Casco Signal Ltd


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Casco Signal Ltd. The CRE CXO Forum, with the theme of “CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management
Hong Kong – October 21, 2014
The Hong Kong Jockey Club


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

香港及亚太顾客服务协会于第六届中国国际服务外包交易博览会宣布推广2014中国杰出顾客服务奖选举
中国,杭州 – 2014年9月26 日


香港及亚太顾客服务协会(HKCSC & APCSC)和呼叫中心与服务外包研究院于第六届中国国际服务外包交易博览会中宣布推广中国杰出顾客服务奖选举(China CRE Awards)。 得奖者经全面平衡集分卡选出。这包括自我表现基准评审、提名企业的商业方案汇报、神秘探访、以优质顾客服务标准(CSQS)为评估准则的实地考察、公众投票,最后由多位杰出顾客关系专家共同议定得奖者。国际杰出顾客关系服务奖选举的设立目的,是提升各国际都会的顾客服务质量和优质顾客关系,并藉此肯定那些为客户提供了出色服务的政府部门、企业、团体及个人。

READ DETAIL IN PDF

CRE Championship! Winning the Loyalty of our global mobile O2O consumers today
Shanghai, China – September 23, 2014
AIA Company Limited Shanghai Branch


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited Shanghai Branch. The CRE & CSQS Roundtable, with the theme of “CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

CRE Championship! Winning the Loyalty of our global mobile O2O consumers today
Shenzhen, China – August 29, 2014
AEON Information Service (Shenzhen)


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen). The CRE & CSQS Roundtable, with the theme of “CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

CRE Championship! Winning the Loyalty of our global mobile O2O consumers today
Hong Kong – August 27, 2014
Prudential Hong Kong Limited


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Prudential Hong Kong Limited. The CRE & CSQS Roundtable, with the theme of “CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Asia Pacific Customer Service Consortium Announces Winners of the 2013 Customer Relationship Excellence Awards

Hong Kong, China – June 13th, 2014
At the 2014 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2013 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts. The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across regions and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

READ DETAIL IN PDF

4 Market Leaders Awarded with People Site Certification from APCSC

Hong Kong, China, 13 June 2014
Four leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

READ DETAIL IN PDF

Henderson Land, Nexusguard Honored with CSQS Certification Distinction from APCSC

Hong Kong, China – June 12, 2014
The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, and Nexusguard Limited in recognition of their achievements and high level of compliance to CSQS in 2014. Customers of the property management, internet security service, ICT sectors will experience higher quality and professional customer service standard.

READ DETAIL IN PDF

APCSC & HKCSC Present the Expo Innovation Awards at the 3rd HK International CRE & Innovation Expo

Hong Kong, China – June 12, 2014
The Asia Pacific and Hong Kong Customer Service Consortium (APCSC and HKCSC) presented the Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Innovation Awards (The Expo Innovation Awards) to innovative companies who have performed well in the International Customer Relationship Excellence & Innovation Expo submission with the Expo theme: Digital, Social, Mobile, Apps & Ads; Cloud, CRM, contact center, BPO, eCom & Security.

READ DETAIL IN PDF

Service Leadership Meeting Future Customer Demand for CRE Customer Journey
Malaysia, Kuala Lumpur – April 7, 2014
AIA Bhd


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) CXO Forum together with AIA Bhd. The CRE & CSQS Roundtable, with the theme of “Service Leadership Meeting Future Customer Demand for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Kuala Lumpur to exchange best practices on Service Leadership Meeting Future Customer Demand for CRE Customer Journey.

READ DETAIL IN PDF

Online & Offline Integration on Customer Experience Management for CRE Customer Journey
Shanghai, China – April 3, 2014
The Wharf (holdings) Limited


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Wharf (holdings) Limited. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from China to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

READ DETAIL IN PDF

Online & Offline Integration on Customer Experience Management for CRE Customer Journey
Beijing, China – April 2, 2014
Lenovo Services


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from China to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

READ DETAIL IN PDF

Online & Offline Integration on Customer Experience Management for CRE Customer Journey
Bangkok, Thailand – March 26, 2014
Advanced Contact Center Co., Ltd


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Advanced Contact Center Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Thailand to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

READ DETAIL IN PDF

Online & Offline Integration on Customer Experience Management for CRE Customer Journey
Shenzhen, China – March 20, 2014
Prudential (Hong Kong) Limited


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Prudential (Hong Kong) Limited. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from China to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

READ DETAIL IN PDF

Online & Offline Integration on Customer Experience Management for CRE Customer Journey
Hong Kong – March 18, 2014
Prudential (Hong Kong) Limited


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Prudential (Hong Kong) Limited. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Hong Kong to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

READ DETAIL IN PDF

Online & Offline Integration on Customer Experience Management for CRE Customer Journey
Kuala Lumpur – March 7, 2014
Astro Malaysia Holdings Berhad


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Astro Malaysia Holdings Berhad. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Malaysia to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

READ DETAIL IN PDF

Online & Offline Integration on Customer Experience Management for CRE Customer Journey
Singapore – March 5, 2014
DHL Express (Singapore) Pte Ltd


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, , Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Singapore to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.

READ DETAIL IN PDF