Henderson Land Group Property Management Department (Hang Yick and Well Born) Honored with CSQS Certification Level 3 Distinction from APCSC “The enterprises transformation for a customer-oriented organization!”
Hong Kong, China – November 13, 2020 — The Asia Pacific Customer Service Consortium (APCSC) presents the International Customer Service Quality Standard Level 3 (CSQS) site certificate to Henderson Land Group Property Management Department (Hang Yick and Well Born) in recognition of their achievements and high level of compliance to CSQS in 2020. Customers of the properties, property management sectors will experience higher quality and professional customer service standard.
Asia Pacific Customer Service Consortium Announces Winners of the 18th International Customer Relationship Excellence Awards
The Most Important International Awards of its Kind
Hong Kong, China – November 13th, 2020
Hong Kong, China – November 13th, 2020 – At the 2020 International CRE Awards Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2020 International Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self-assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the International Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of CRE experts. The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across regions and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.
Hong Kong International CXO Forum: Customer Engagement, Big Data and Customer Experience Digital Leaders amidst Covid-19
Hong Kong – 17 September, 2020
The Hong Kong University of Science and Technology
Hong Kong, China – September 17, 2020 – Asia Pacific Customer Service Consortium (APCSC) held the Hong Kong International CXO Forum together with The Hong Kong University of Science and Technology (HKUST). The CXO Forum with the theme of “Customer Engagement, Big Data, CX Digital Leadership amidst Covid-19” has attracted C-level executives and directors from cross industries including insurance, information technology, retail, e-commerce, and financial sectors from Asia Pacific Region to explore innovation and shape leadership in Customer Relationship Excellence, and Design Thinking, Service Quality in order to elevate Innovation Service Standard in the industry.
CRE Index CXO Forum: Innovative Customer Engagement, Big Data and Customer Experience Digital Leaders amidst Covid-19
Hong Kong – 25 September, 2020
The Hong Kong University of Science and Technology
Hong Kong – 25 September, 2020 – Asia Pacific Customer Service Consortium (APCSC) held the China CRE Index CXO Forum together with the Hong Kong University of Science and Technology (HKUST) . CRE Index CXO Forum with the theme of “Innovative Customer Engagement, Big Data and Customer Experience Digital Leaders under Covid-19” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Mainland China, Hong Kong, Taiwan and other areas to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Customer Engagement under Covid-19.
China CRE Index CXO Forum: CRE Index, Corporate Sustainability, Big Data & AI Economic Value
Hong Kong – 21 May, 2020
The Hong Kong University of Science and Technology & China International Investment Promotion Association
Hong Kong – 21 May, 2020 – Asia Pacific Customer Service Consortium (APCSC) held the China CRE Index CXO Forum together withhe Hong Kong University of Science and Technology (HKUST) and China International Investment Promotion Association. China CRE Index CXO Forum with the theme of “CRE Index, Corporate Sustainability, Big Data & AI Economic Value” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Nantong to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate AI & Omni-Channel in the New Economy.
HK CRE Index, Big Data & AI Economic Value
Hong Kong – 28 April, 2020
The Hong Kong University of Science and Technology
Hong Kong – April 28, 2020 – The Asia Pacific Customer Service Consortium (APCSC) partnering with the Hong Kong University of Science and Technology (HKUST) together have launched the first Hong Kong Customer Relationship Excellence Index (HKCREI), a new Game Changer for Hong Kong to facilitate its development as a leading international brand ecosystem.
Game Changers: Big Data, AI, Omni-Channel & IoT New Experience Economy
Hong Kong – 14 January, 2020
The Hong Kong University of Science and Technology
Hong Kong – January 14, 2020 – The Asia Pacific Customer Service Consortium (APCSC) partnering with the Hong Kong University of Science and Technology (HKUST) together have launched the first Hong Kong Customer Relationship Excellence Index (HKCREI), jointly developed by the APCSC and the HKUST, as a brand new game changer to facilitate the development of Hong Kong and the Greater Bay Area as a leading international brand ecosystem. The HKCRE Index is the first of its kind platform utilizing the state-of-the art big data technologies, data fusion techniques and Human-in-the-loop (HITL) integration to help shape the future Hong Kong corporate brand landscape with international benchmarking standards and leading indicators for industries, to enhance enterprises’ business performance, competitiveness and profitability.