Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce
Taiwan, Taipei – December 13, 2016
Far EasTone Telecommunications

Taiwan, Taipei – December 15, 2016
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Far EasTone Telecommunications and supported by Singapore Professional Executives Cooperative. The CRE & CSQS Roundtable, with the theme of “Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce
Singapore – December 8, 2016
Mercuri Urval
Singapore Professional Executives Cooperative

Singapore – December 8, 2016
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Mercuri Urval and supported by Singapore Professional Executives Cooperative. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce
Malaysia, Kuala Lumpur – December 6, 2016
Asia Hired

Malaysia, Kuala Lumpur – December 6, 2016
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Asia Hired. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce
Guangzhou – November 24, 2016
China Telecom 21CN

Guangzhou – November 24, 2016
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom 21CN. The CRE & CSQS Roundtable, with the theme of “Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce
Shenzhen – November 22, 2016
Rainbow Department Store Co., Ltd.

Shenzhen – November 22, 2016
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Rainbow Department Store Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce
Hong Kong – November 17, 2016
The Hong Kong Jockey Club

Hong Kong – November 17, 2016
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of “Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness
Beijing – November 3, 2016
RKYLIN Group

Beijing – November 3, 2016
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with RKYLIN Group. The CRE & CSQS Roundtable, with the theme of “International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness
Shanghai – November 1, 2016
AIA Company Limited China Service Management

Shanghai – November 1, 2016
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited China Service Management. The CRE & CSQS Roundtable, with the theme of “International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Internet+ AR & VR Customer Experience Transformation Innovation
Guangzhou – October 25, 2016
21CN


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with 21CN. The CRE & CSQS Roundtable, with the theme of “Internet+ AR & VR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement
Hong Kong – October 14, 2016
AXA Hong Kong


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) CXO Forum together with AXA Hong Kong. The CRE & CSQS CXO Forum, with the theme of “CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Internet+ O2O AR Customer Experience Leadership Transformation Innovation
Shenzhen – September 22, 2016
China Life Science Group


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Life Science Group. The CRE & CSQS Roundtable, with the theme of “Internet+ O2O AR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including property, insurance, banking, retail, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Internet+ AR Customer Experience Transformation Innovation
Hong Kong – August 25, 2016
HKU SPACE Executive Academy


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE Executive Academy. The CRE & CSQS Roundtable, with the theme of “Internet+ AR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including academy, banking, retail, direct marketing, information technology, insurance, financial, logistics, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Internet+ AR Customer Experience Transformation Innovation
Shanghai – August 23, 2016
Hang Lung Properties Limited


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties Limited. The CRE & CSQS Roundtable, with the theme of “Internet+ AR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including property, insurance, banking, retail, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Internet+ AR Customer Experience Transformation Innovation
Beijing – August 22, 2016
Lenovo Services


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of “Internet+ AR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including property, insurance, banking, retail, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness
Singapore – August 16, 2016
DHL Express (Singapore) Pte LTd

Singapore – August 16, 2016
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte LTd. The CRE & CSQS Roundtable, with the theme of “International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness”, has attracted C-level executives and directors from cross industries including logistics, insurance, banking, retail, direct marketing, information technology, financial, healthcare, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness
Hong Kong – July 21, 2016
Hang Lung Properties Limited

Hong Kong – July 21, 2016
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties Limited. The CRE & CSQS Roundtable, with the theme of “International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness”, has attracted C-level executives and directors from cross industries including property, insurance, banking, retail, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Asia Pacific Customer Service Consortium Announces Winners of the 2015 International Customer Relationship Excellence Awards

Hong Kong, China – June 3rd, 2016
At the 2016 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2015 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self-assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts. The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across regions and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

READ DETAIL IN PDF

APCSC & HKCSC Present the Expo Innovation Awards at the 5th HK International CRE & Innovation Expo

Hong Kong, June 2, 2016
The 5th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo focused on the theme of Digital, Social, Mobile, Big Data & Cloud; CRM, contact center, BPO, eCom & Security. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the digital, mobile, Internet Plus economy.

READ DETAIL IN PDF

Henderson Land, Hang Lung Properties, and Nexusguard Honored with CSQS Certification Distinction from APCSC

Hong Kong, China – June 3, 2016
The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, Hang Lung Properties Limited, and Nexusguard in recognition of their achievements and high level of compliance to CSQS in 2016. Customers of the properties, property management, internet security service, ICT sectors will experience higher quality and professional customer service standard.

READ DETAIL IN PDF

2016 Market Leaders Awarded with People Site Certification from APCSC

Hong Kong, China, 2 June 2016
Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets.

READ DETAIL IN PDF

Future CRE Consumers, BPO Businesses, O2O Retailers, CS Centers
Guangzhou, China – April 26, 2016
DYXnet


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DYXnet. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center Center”, has attracted C-level executives and directors from cross industries including insurance, banking, retail, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Future CRE Consumers, BPO Businesses, O2O Retailers, CS Centers
Kuala Lumpur, Malaysia – April 20, 2016
AIA Bhd


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Bhd. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, BPO Businesses, O2O Retailers, CS Centers”, has attracted C-level executives and directors from cross industries including insurance, banking, retail, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center
Shenzhen, China – April 15, 2016
TCL Online Services Inc


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with TCL Online Services Inc. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center”, has attracted C-level executives and directors from cross industries including retail, insurance, banking, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Attract, Retain and Engage Customers with CRE Leadership and Innovation
Taipei, Taiwan – April 11, 2016
Chinese Society for Quality


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of “Attract, Retain & Engage Customers with Innovative Customer Experience Strategies”, has attracted C-level executives and directors from cross industries including retail, insurance, banking, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center
Manila, Philippines – April 5, 2016
TCL Online Services Inc

Manila, Philippines – April 5, 2016
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with TCL Online Services Inc. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center”, has attracted C-level executives and directors from cross industries including retail, insurance, banking, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Manila to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Future CRE Consumers, Businesses, O2O Retailers, Travelers Lifestyle
Hong Kong – March 18, 2016
HKU SPACE


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, Businesses, O2O Retailers, Travelers Lifestyle”, has attracted C-level executives and directors from cross industries including airlines, airport services, hotel, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016
China, Shanghai – March 4, 2016
Health, Safety and Environment Association


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Health, Safety and Environment Association. The CRE & CSQS Roundtable, with the theme of “How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Shnaghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016
China, Beijing – March 1, 2016
DHL-Sinotrans International Air Courier Ltd


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL-Sinotrans International Air Courier Ltd. The CRE & CSQS Roundtable, with the theme of “How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Customer Loyalty Award Forum

Hong Kong, China – February 25-26, 2016
The Asia Pacific Customer Service Consortium (APCSC) organized The 14th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants co-organized by The Hong Kong University of Science and Technology (HKUST) and China Telecom Global Limited. The presentations are part of the CRE Awards assessment process.

READ DETAIL IN PDF

Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation
Hong Kong – January 30, 2016
HKU SPACE


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable together with HKU SPACE, with the theme of “How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF

Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation
China, Shenzhen – January 8, 2016
Hui Cheng Commercial Service Development

China, Shenzhen – January 8, 2016
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hui Cheng Commercial Service Development. The CRE & CSQS Roundtable, with the theme of “Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.

READ DETAIL IN PDF