Digital marketing, Social Media, Mobile Internet & Apps, CRM, contact center, BPO & eCommerce
Hong Kong – December 14, 2012
QNet Ltd


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNet Ltd. in Hong Kong. The CRE & CSQS Roundtable, with the theme of “CRE Strategies & Customer Communications”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, healthcare, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and property sectors from Hong Kong and Singapore on the CRE Strategies, Social CRM, CEM and customer communications.

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Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today
Shanghai – October 25, 2012
China Pacific Life Insurance Co., Ltd


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Pacific Life Insurance Co., Ltd. in Shanghai. The CRE & CSQS Roundtable, with the theme of “Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today”, has attracted experts and senior executives of CRM, Operation Management, Human Resources and Business Development fields from different industries including insurance, banking, entertainment, hotel, integrated solution, social media and public utility sectors from mainland China on the CRE Strategies, Social CRM and customer experience management.

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Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today
Hong Kong – October 11, 2012
The Hongkong Electric Co., Ltd


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hongkong Electric Co., Ltd. in Hong Kong. The CRE & CSQS Roundtable, with the theme of “Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today”, has attracted experts and senior executives of CRM, Operation Management, Human Resources and Business Development fields from different industries including insurance, banking, entertainment, hotel, integrated solution, social media and public utility sectors from Hong Kong and mainland China on the CRE Strategies, Social CRM and customer experience management.

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Global Certification program – Certificate in Customer Service Management (CCSM) in Taipei, Hong Kong, Shenzhen
Hong Kong – September 18th – 21st, 2012


Asia Pacific Customer Service Consortium (APCSC) hosted the four-day training course – Certificate in Customer Service Management (CCSM) in Hong Kong also attracted a lot of management officials around the world to participate, such as DHL Express (H.K.), HP (H.K.), SGS (H.K.), Financial PR (H.K.), Metropolitan Life Insurance Co. (H.K.), Global Payments Inc. (H.K.), Continuous Technologies International Ltd. (H.K.), China Telecom Global Ltd. (H.K. & Shenzhen), Companhia de Electricidade de Macau (Macau), Advanced Info Service Plc. (Thailand)、Advanced Contact Center Co., Ltd (Thailand)、PT XL Axiata Tbk (Indonesia).

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Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today
Malaysia – August 8th, 2012
Tenaga Nasional Berhad


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Tenaga Nasional Berhad in Malaysia. The CRE & CSQS Roundtable, with the theme of “Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today”, has attracted experts and senior executives of CRM, Market Communication, Sales Management and Business Operation fields from different industries including banking, insurance, ICT, manufacturing, retail and consulting sectors in Malaysia on the CRE Strategies.

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Global Certification program – Certificate in Customer Service Management (CCSM) in Taipei, Hong Kong, Shenzhen
Taipei – July 24th – 27th, 2012
Chunghwa Telecom Co., Ltd


Asia Pacific Customer Service Consortium (APCSC) hosted four-day training course – Certificate in Customer Service Management (CCSM) cooperated with Chunghwa Telecom Co., Ltd in Taipei. The course was hosted in Asia Pacific cities such as Hong Kong, Shanghai, Guangzhou and Malaysia before. In July this year, APCSC hosted the course in Taipei and attracted more than 10 management officials from different industries such as Banking, Insurance, Telecom, Logistics, ICT and Manufacture and different departments like CRM, Technical Support, CS Center and Business Operations to participate. The participate companies including Chunghwa Telecom Co., Ltd. (Taiwan), DHL Express (Taiwan), DBS Bank (Taiwan), Taiwan Life Insurance Co. Ltd. (Taiwan), China Pacific Insurance Co. Ltd. (China) and so on. All of the students appreciated the course very much.

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Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today
Taipei–July 16th, 2012
Chunghwa Telecom Co., Ltd


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chunghwa Telecom Co., Ltd. in Taipei supported by Chinese Society for Quality and Taiwan Call Center Development Association. The CRE & CSQS Roundtable, with the theme of “Discovering CRE Innovation & Integration, Meeting Future Customer Demand Today”, has attracted experts and senior executives of CRM, Market Communication, Sales Management and Business Operation fields from different industries including banking, insurance, ICT, manufacturing, retail and consulting sectors in Taiwan on the CRE Strategies.

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Asia Pacific Customer Service Consortium Announces Winners of the 2011 Customer Relationship Excellence Awards

Hong Kong, China – June 14th, 2012
At the 2012 Asia Pacific CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2011 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts.

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APCSC & HKCSC Present the Expo Innovation Awards at the 1st HK International CRE & Innovation Expo

Hong Kong, China – June 14, 2012
The Asia Pacific and Hong Kong Customer Service Consortium (APCSC and HKCSC) presents the Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Innovation Awards (The Expo Innovation Awards) to innovative companies who have performed well in the International Customer Relationship Excellence & Innovation Expo submission with the Expo theme: Digital marketing, Social Media, Mobile Internet and Apps; CRM, contact center, BPO and eCommerce

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Henderson Land Group Property Management Department, China Pacific Life Insurance Co., Ltd Honored with CSQS Level 3 Certification Distinction from APCSC
Hong Kong, China – June 14, 2011


The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, and China Pacific Life Insurance in recognition of their achievements and highest level of compliance to CSQS Level 3 Strategic Business Unit in consecutive years. Customers of the property management sector will experience higher quality and professional customer service standard.

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APCSC Presents DBS Bank (Taiwan) with the Best-in-Class Certification

Hong Kong, China – June 13, 2012
The Asia Pacific Customer Service Consortium (APCSC) presents the Best-in-Class Certification during the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Leadership Summit to DBS Bank (Taiwan) Ltd. DBS Bank (Taiwan) Ltd has performed well in the Best-in-Class CRM Contact Center Benchmarking Program, which is organized by APCSC annually, and receives the Best-in-Class Certification in the area of Integrated Financial Service Management.

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2012 Market Leaders Awarded with People Site Certification from APCSC

Hong Kong, China, 13 June 2012
Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets. The awarded companies are: ·Mead Johnson Nutrition (Hong Kong) Ltd.(Mead Johnson) ·Quality HealthCare Medical Services Ltd.(QHMS) ·International Herald Tribune(IHT)

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Optimizing Customer Experience Management for World Class Companies
Shenzhen–April 25, 2012
CNCCS


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with CNCCS in Shenzhen. The CRE & CSQS Roundtable, with the theme of “Optimizing Customer Experience Management for World Class Companies”, has attracted experts and senior executives of CRM, Market Communication, Media Planning and Business Operation fields from different industries including banking, insurance, ICT, manufacturing, public service and direct selling sectors in Shenzhen.

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Optimizing Customer Experience Management for World Class Companies
Shanghai–April 13, 2012
China Pacific Insurance Co. Ltd


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Pacific Insurance Co. Ltd in Shanghai. The CRE & CSQS Roundtable, with the theme of “Optimizing Customer Experience Management for World Class Companies”, has attracted experts and senior executives of CRM, Market Communication, Media Planning and Business Operation fields from different industries including banking, insurance, ICT, manufacturing, public service and direct selling sectors in Shanghai.

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Optimizing Customer Experience Management for World Class Companies
Kuala Lumpur–March 21, 2012
QNet Ltd


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNet Ltd in Kuala Lumpur. The CRE & CSQS Roundtable, with the theme of “Optimizing Customer Experience Management for World Class Companies”, has attracted experts and senior executives of CRM, Market Communication, Media Planning and Business Operation fields from different industries including banking, insurance, ICT, manufacturing, public service and direct selling sectors in Kuala Lumpur.

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Optimizing Customer Experience Management for World Class Companies
Beijing & Guangzhou – March 1st & February 28th, 2012


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL-Sinotrans in Guangzhou and Beijing. The CRE & CSQS Roundtable, with the theme of “Optimizing Customer Experience Management for World Class Companies”, has attracted experts and senior executives of CRM, Market Communication, Human Resources and Business Operation fields from different industries including logistics, insurance, ICT, direct selling, medical and e-commerce sectors in China on the CRE Strategies.

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Customer Loyalty Award Forum 2012
Hong Kong–February 22-23, 2012


The Asia Pacific Customer Service Consortium (APCSC) organized The Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the Customer Relationship Excellence Awards (CRE Awards) participants. The presentations are part of the CRE Awards assessment process.

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Strategic Customer Relationship Excellence in the Changing Business World
Taipei–February 13, 2012


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Taipei Rapid Transit Corporation in Taipei. The CRE & CSQS Roundtable, with the theme of “Strategic Customer Relationship Excellence in the Changing Business World”, has attracted experts and senior executives of CRM, Market Communication, Media Planning and Business Operation fields from different industries including banking, insurance, ICT, manufacturing, public service and direct selling sectors in Taiwan.

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