Global Support CRM, Customer Service, Marketing & PR
Qingdao, China – January 15, 2013
Haier Group
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Haier Group in Haier University in Qingdao. The CRE & CSQS Roundtable, with the theme of “Global Support CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives with great discussions.
Social CRM, Customer Service, Marketing & PR
Shenzhen, China – January 24, 2013
AEON Information Service
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service in Shenzhen. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Hong Kong and Mainland China on the Social CRM, Customer Service, Marketing & PR.
Social CRM, Customer Service, Marketing & PR
Taipei – February 20, 2013
Chinese Quality Society
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Quality Society in Taipei. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Taiwan on the Social CRM, Customer Service, Marketing & PR
Taiwan Life Insurance Honored with CSQS Level 1 Certification Distinction from APCSC
Taipei – February 20, 2013
The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Taiwan Life Insurance in recognition of their achievements and first level of compliance to CSQS Level I Outsourcing Service Center. Customers of the finance sector will experience higher quality and professional customer service standard.
Social CRM, Customer Service, Marketing & PR
Bangkok, Thailand – March 7, 2013
Advanced Info Service Plc (AIS)
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Advanced Info Service Plc (AIS) in Bangkok. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Thailand to exchange best practices on Social CRM, Customer Service, Marketing & PR.
Social CRM, Customer Service, Marketing & PR
Singapore – March 11, 2013
DHL Express (Singapore) Pte Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd in Singapore. The CRE & CSQS Roundtable, with the theme of “Creating Tomorrow’s Consumer Experience in an Omni-channel World”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Singapore to exchange best practices on creating better consumer experience in an Omni-channel world and staff motivation.
Social CRM, Customer Service, Marketing & PR
Jakarta, Indonesia – March 15, 2013
PT XL Axiata
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with PT XL Axiata, Tbk in Jakarta. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Indonesia to exchange best practices on Social CRM, Customer Service, Marketing & PR.
Social CRM, Customer Service, Marketing & PR
Kuala Lumpur, Malaysia – April 10, 2013
Dragonfire Corporate Solutions Sdn Bhd
Emerging Journey Asia Sdn Bhd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Dragonfire Corporate Solutions Sdn Bhd & Emerging Journey Asia Sdn Bhd in Kuala Lumpur. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial and public utility sectors from Malaysia to exchange best practices on Social CRM, Customer Service, Marketing & PR.
Social CRM, Customer Service, Marketing & PR
Singapore – April 11, 2013
Land Transport Authority
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Land Transport Authority in Singapore. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Singapore to exchange best practices on Social CRM, Customer Service, Marketing & PR.
Creating Tomorrow’s Consumer Experience in An Omni-channel World
Kunming – April 19, 2013
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Pacific Insurance (group) Co., Ltd. in Kunming. The CRE & CSQS Roundtable, with the theme of “Creating Tomorrow’s Consumer Experience in An Omni-channel World”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Kunming to exchange best practices on Social CRM, Customer Service, Marketing & PR.
Top 10 Social Media Crisis Made by Well Know Brands in Customer Service, Marketing, HR and PR
Shenzhen – April 22, 2013
Hui Cheng Commercial Service Development Co., Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hui Cheng Commercial Service Development Co., Ltd. in Shenzhen. The CRE & CSQS Roundtable, with the theme of “Top 10 Social Media Crisis Made by Well Know Brands in Customer Service, Marketing, HR and PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Shenzhen to exchange best practices on Social CRM, Customer Service, Marketing & PR.
Social CRM, Customer Service, Marketing & PR
Shanghai – April 24, 2013
DHL-Sinotrans International Air Courier Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL-Sinotrans International Air Courier Ltd in Shanghai. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Shanghai to exchange best practices on Social CRM, Customer Service, Marketing & PR.
APCSC & HKCSC Present the Expo Innovation Awards at the 2nd HK International CRE & Innovation Expo
Hong Kong, China – June 14, 2013
The Asia Pacific and Hong Kong Customer Service Consortium (APCSC and HKCSC) presented the Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Innovation Awards (The Expo Innovation Awards) to innovative companies who have performed well in the International Customer Relationship Excellence & Innovation Expo submission with the Expo theme: Digital, Social, Mobile, Apps & Ad; Cloud, CRM, contact center, eCom & BPO.
Henderson Land, Taiwan Life, Nexusguard Honored with CSQS Certification Distinction from APCSC
Hong Kong, China – June 14, 2013
The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, Taiwan Life Insurance Co. Ltd. and Nexusguard Ltd. in recognition of their achievements and highest level of compliance to CSQS in 2013. Customers of the property management, insurance, internet security service sectors will experience higher quality and professional customer service standard.
5 Market Leaders Awarded with People Site Certification from APCSC
Hong Kong, China, 13 June 2013
Five leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.
Asia Pacific Customer Service Consortium Announces Winners of the 2012 Customer Relationship Excellence Awards
Hong Kong, China – June 14th, 2013
At the 2013 Asia Pacific CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2012 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts.
Digital, Social, Mobile Innovation Excellence and Service Leadership
Kuala Lumpur – August 1, 2013
Astro Malaysia Holdings Berhad
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Astro Malaysia Holdings Berhad in Kuala Lumpur. The CRE & CSQS Roundtable, with the theme of “Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of CRM, Customer Service & Experience, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, banking, e-commerce, financial, entertainment and healthcare sectors from Malaysia to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership.
Digital, Social, Mobile Innovation Excellence and Service Leadership
Shenzhen – August 23, 2013
Hui Cheng Commercial Service Development Co., Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hui Cheng Commercial Service Development Co., Ltd. and Tang Jiu Group. The CRE & CSQS Roundtable, with the theme of “Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of CRM, Customer Service & Experience, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, logistic, information technology, direct marketing, e-commerce, financial and banking, and sectors from customer services, marketing, sale, quality control and strategy development to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership.
Digital, Social, Mobile Innovation Excellence and Service Leadership
Hong Kong – September 16, 2013
The Hong Kong Jockey Club
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club at the Happy Valley Racecourse, Happy Valley, Hong Kong. The CRE & CSQS Roundtable, with the theme of “Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of CRM, Customer Service & Experience, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, insurance, e-commerce, financial, entertainment, direct marketing, retail and public utility sectors from Hong Kong to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership.
Creating Tomorrow’s Consumer Experience with CRE Innovation & Integration
Guangzhou – September 26, 2013
AIA Company Limited Guangdong Provincial Branch
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited Guangdong Provincial Branch at the the Jie Tai Plaza, Guangzhou. The CRE & CSQS Roundtable, with the theme of “Creating Tomorrow’s Consumer Experience with CRE Innovation & Integration”, has attracted experts and senior executives of CRM, Customer Service, Marketing, and Strategic Development fields from different industries from Guangzhou to exchange best practices on CRM strategies.
Digital, Social, Mobile Innovation Excellence and Service Leadership
Singapore – September 30, 2013
DHL Express (Singapore) Pte Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd at the DHL Air Express Centre, Singapore. The CRE & CSQS Roundtable, with the theme of “Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of CRM, Customer Service & Customer Experience Management, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, logistic, e-commerce, media and entertainment sectors from Singapore to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership.
Customer Relationship Excellence Contact Center Successes and Innovations
Hong Kong– November 7, 2013
DYXnet Group
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DYXnet Group at the DHL Air Express Centre, Singapore. The CRE & CSQS Roundtable, with the theme of “Customer Relationship Excellence Contact Center Successes and Innovations”, has attracted experts and senior executives of CRM, Customer Service & Customer Experience Management, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, logistic, e-commerce, media and entertainment sectors from Hong Kong to exchange best practices on Contact Center Successes and Innovations.
Digital, Social, Mobile Innovation Excellence and Service Leadership
Taipei – December 2, 2013
Chinese Society for Quality
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of “Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of Customer Service & Customer Experience Management, Marketing, Operation Management, Sales & Business Development fields from different industries including IT, Commerce, Insurance, Retail, Consulting and Design sectors from Taipei to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership.
Customer Relationship Excellence Contact Center Successes and Innovations
Shenzhen– December 16, 2013
AEON Information Service (Shenzhen) Co., Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen) Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Customer Relationship Excellence Contact Center Successes and Innovations”, has attracted experts and senior executives of Customer Service & Customer Experience Management, Marketing, Operation Management, Sales & Business Development fields from different industries including IT, Commerce, Insurance, Retail, Consulting, Properties and Catering sectors from Shenzhen to exchange best practices on Customer Relationship Excellence Contact Center Successes and Innovations.
Customer Engagement, Social Media Monitoring & Listening, and Market Analytics
Hong Kong – December 19, 2013
QNET Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNET Ltd. The CRE & CSQS Roundtable, with the theme of “Customer Engagement, Social Media Monitoring & Listening, and Market Analytics”, has attracted experts and senior executives of CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, , Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Hong Kong to exchange best practices on Customer Engagement, Social Media Monitoring & Listening, and Market Analytics.