CRE Leadership in Customer Satisfaction, Feedback, Conflict Management & Monitoring
Hong Kong – January 8, 2015
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Satisfaction, Feedback, Conflict Management & Monitoring”, has attracted C-level executives and directors from cross industries including banking, insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
CRE Leadership in Customer Experience, Environmental, Corporate Social Responsibility
Shenzhen, China – January 9, 2015
Academy of Contact Center & BPO
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Academy of Contact Center & BPO. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Experience, Environmental, Corporate Social Responsibility”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Customer Loyalty Award Forum
Hong Kong, China – March 2-4, 2015
The Asia Pacific Customer Service Consortium (APCSC) organized The 13th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a three-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants co-organized by Hong Kong Baptist University (HKBU) and China Telecom Global Ltd. The presentations are part of the CRE Awards assessment process.
CRE Leadership in Contact Center, Loyalty, Experience, Performance Management
Guangzhou, China – March 6, 2015
DYXnet Group
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DYXnet Group. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Contact Center, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Social Media & O2O Contact Center Integration for Customer Experience Management
Singapore – March 10, 2015
DHL Express
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Social Media & O2O Contact Center Integration for Customer Experience Management
Bangkok, Thailand – March 13, 2015
Advanced Contact Center Co., Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Advanced Contact Center Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Bangkok to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
CRE Leadership in Contact Center, Loyalty, Experience, Performance Management
Beijing, China – March 16, 2015
Lenovo Services
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Contact Center, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership
Shanghai, China – March 19, 2015
Hang Lung Properties
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties. The CRE & CSQS Roundtable, with the theme of “Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership
Hong Kong – March 30, 2015
Hang Lung Properties Limited
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties Limited. The CRE & CSQS Roundtable, with the theme of “Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership”, has attracted C-level executives and directors from cross industries including financial, insurance, banking, telecommunication, direct marketing, property management, information technology, entertainment, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership
Shenzhen, China – April 16, 2015
AEON Information Service (Shenzhen) Co., Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen) Co., Ltd.The CRE & CSQS Roundtable, with the theme of “Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management
Shanghai, China – April 21, 2015
AIA Company Limited Shanghai Branch
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited Shanghai Branch. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management
Qingdao, China – April 22, 2015
Haier Electrical Appliances Corp. Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Haier Electrical Appliances Corp. Ltd. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Qingdao to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership
Beijing, China – April 24, 2015
China Post Life Insurance Company Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Post Life Insurance Company Ltd. The CRE & CSQS Roundtable, with the theme of “Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Social Media & O2O Contact Center Integration for Customer Experience Management
Malaysia, Kuala Lumpur – May 6, 2015
AIA Bhd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Bhd. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including financial, insurance, banking, telecommunication, direct marketing, property management, information technology, entertainment, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Social Media & O2O Contact Center Integration for Customer Experience Management
Taipei – May 15, 2015
Chain Sea Information Co., Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chain Sea Information Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including financial, insurance, banking, telecommunication, direct marketing, property management, information technology, entertainment, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
2015 Market Leaders Awarded with People Site Certification from APCSC
Hong Kong, China, 11 June 2015
Leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.
Henderson Land, Hang Lung Properties, Nexusguard and Jiangsu Chengzhong Garden Honored with CSQS Certification Distinction from APCSC
Hong Kong, China – June 12, 2015
The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, and Nexusguard Limited in recognition of their achievements and high level of compliance to CSQS in 2014. Customers of the property management, internet security service, ICT sectors will experience higher quality and professional customer service standard.
APCSC & HKCSC Present the Expo Innovation Awards at the 4th HK International CRE & Innovation Expo
Hong Kong - June 12, 2015
The 4th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo focused on the theme of Digital, Social, Mobile, Big Data & Cloud; CRM, contact center, BPO, eCom & Security. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the digital, mobile, Internet Plus economy.
Asia Pacific Customer Service Consortium Announces Winners of the 2014 Customer Relationship Excellence Awards
Hong Kong, China – June 12th, 2015
At the 2015 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2014 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts. The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across regions and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.
Explore the transformational frontier of CRE Experience Economy
Shenzhen, China – July 27, 2015
Zhong Bo Cheng Group
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Zhong Bo Cheng Group. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Shenzhen, China to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Explore the transformational frontier of CRE Experience Economy
Hong Kong – July 28, 2015
China Telecom Global Limited
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Global Limited. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Explore the transformational frontier of CRE Experience Economy
Shanghai – August 26, 2015
Jiangsu Chengzhong Garden Co., Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Jiangsu Chengzhong Garden Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Explore the transformational frontier of CRE Experience Economy
Beijing – August 28, 2015
China Post Insurance
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Post Insurance. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Explore the transformational frontier of CRE Experience Economy
Malaysia, Kuala Lumpur – September 17, 2015
Astro Malaysia Holdings Limited
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Astro Malaysia Holdings Limited. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Malaysia to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Explore the transformational frontier of CRE Experience Economy
Singapore – September 18, 2015
DHL Express (Singapore) Pte Ltd
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including retail, direct marketing, information technology, entertainment, financial, logistics, insurance, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
CRE Share Experience Economy
Shenzhen – September 22, 2015
深圳棠仁堂生物科技有限公司
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with 深圳棠仁堂生物科技有限公司. The CRE & CSQS Roundtable, with the theme of “CRE Share Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
CRE Share Experience Economy for Win-Win-Win Cooperation
Hong Kong – October 30, 2015
Ocean Park Hong Kong
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Ocean Park Corporation. The CRE & CSQS Roundtable, with the theme of “CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including entertainment, airlines, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
CRE Share Experience Economy for Win-Win-Win Cooperation
Hong Kong – November 13, 2015
Hong Kong Airlines Limited held the Best Practice Sharing Session and invited Mr. Jason Chu, Chairman, APCSC, International CRE Awards Panel of Judge to the honorable speaker with the topic of “CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including airlines, entertainment, healthcare, transportation, information technology, logistics, and internet security sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Change and Transformation of All media Customer Center in the Internet+ Age
Beijing – November 16, 2015
Lenovo Services
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of “Change and Transformation of All media Customer Center in the Internet+ Age”, has attracted C-level executives and directors from cross industries including entertainment, airlines, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Change and Transformation of Omni Channel Customer Center in the Internet+ Age
Hong Kong – November 30, 2015
The Hong Kong Jockey Club
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of “Change and Transformation of Omni Channel Customer Center in the Internet+ Age”, has attracted C-level executives and directors from cross industries including entertainment, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.
Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation
Taiwan, Taipei – December 14, 2015
Chinese Society for Quality
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of “Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry.