Social Media Best Practices for Customer Relationship Excellence
Taiwan–December 2, 2010


Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with Chunghwa Telecom Co., Ltd. The CSQS Roundtable, with the theme of “Social Media Best Practices for Customer Relationship Excellence”, has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries, including logistics, power supply, public service, telecommunications and security services.

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Social Media Network in Customer Relationship Excellence Shanghai CSQS Roundtable held by APCSC
Hong Kong- November 12, 2010


Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with The Hongkong Electric Co., Ltd.. The CSQS Roundtable, with the theme of Social Media Best Practices for Customer Relationship Excellence has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries, including information technology, property services management, banking, telecommunications, personnel and security services.

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Social Media Network in Customer Relationship Excellence Shanghai CSQS Roundtable held by APCSC
Shanghai, China –October 19, 2010


Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with Shanghai Vanke Property Services Ltd. The CSQS Roundtable, with the theme of “Social Media Best Practices for Customer Relationship Excellence”, has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries, including information technology, property services management, banking, logistics and property.

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Social Media Network in Customer Relationship Excellence Guang Zhou CSQS Roundtable held by APCSC
Guangzhou, China –October 18, 2010


Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with Guangzhou Vanke Property Services Ltd. The CSQS Roundtable, with the theme of “Social Media Best Practices for Customer Relationship Excellence”, has attracted senior management and experts in customer services from different business fields, such as information technology, property services management, insurance, logistics and property.

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Social Media Network in Customer Relationship Excellence Singapore CSQS Roundtable held by APCSC
Singapore- October 2, 2010


Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with The Retail Academy of Singapore. The CSQS Roundtable, with the theme of “Social Media Best Practices for Customer Relationship Excellence”, has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries, including retail, catering, banking, hospitality and public service.

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聚傑出顧客關係服務長驅之道,眾名企十年磨一劍《卓越商業典範》案例集即将出版
中國,香港– 2010年8月24日


憑藉對傑出顧客關係服務,卓越典範和優質顧客服務標準十年的潛心研究,在慎選眾多名企顧客服務成功的關鍵之後,亞太顧客服務協會將出版《卓越商業典範》案例集,該書以數家可圈可點的優秀案例為背景,闡釋顧客服務方面的長驅之道。

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Social Media Network in Customer Relationship Excellence 1st joint CSQS Roundtable with Malaysian University College
Selangon, Malaysia –August 18, 2010


Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with Taylor’s University College in Malaysia. The CSQS Roundtable, with the theme of “Social Media Network in Customer Relationship Excellence”, has attracted experts and senior managerial level of CRM, Marketing Customer Service fields from different industries including public, financial, retail and academic sectors in Malaysia on the impact and opportunities of Social Media.

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Hang Yick Properties Management Ltd. received CSQS Site Certification from APCSC
Hong Kong, China – June 2, 2010


The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit. Customers of the property management sector will experience higher quality and professional customer service in Hong Kong.

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Asia Pacific Customer Service Consortium Announces Winners of the 2009 Customer Relationship Excellence Awards ~ The Most Important Asia Pacific Award of its Kind
Hong Kong, China – June 2nd, 2010


At the 2010 Asia Pacific CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2009 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts.

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Quality HealthCare Medical Services Ltd. received People Site Certification from APCSC
Hong Kong, China, 1 June 2010


Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

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Hong Kong Ocean Park Shared Experience in Local Customer Service APCSC held CSQS Roundtable in Henderson Land Group
Hong Kong –February 05 2010


Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable in Ocean Park. The Roundtable, with the theme of “Corporate Social Responsibility”, have attracted experts and senior managerial level of the Customer Service field from different industries including Entertainment, Property Management, electronic components and public service industry to join and have warm discussion.

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Hong Kong Disneyland Shared Experience in Local Customer Service APCSC held CSQS Roundtable in Henderson Land Group
Hong Kong, China – January 15 2010


Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable in Henderson Land Group. The Roundtable, with the theme of “Set an excellent customer service quality standard from Project Management to Customer Engagement”, has attracted experts and senior managerial level of the Customer Service field from different industries including Finance, Property Management, Information Technology and Insurance to join and had a warm discussion. Mr. Noble F. Coker, the Vice President of Park Operations of Hong Kong Disneyland, shared the theme park’s experience in Customer Engagement as a multinational national corporate.

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