Big Data New Retail The Innovative Strategy of Sharing Platform
Shenzhen – December 27, 2017
Regus Business Service (Shenzhen) Ltd


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Regus Business Service (Shenzhen) Ltd. The CRE & CSQS Roundtable, with the theme of “E-era Big Data Innovative Technology Service Experience Sharing Economy”, has attracted C-level executives and directors from cross industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail, information technology, entertainment, financial, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data Transform O2O Retail Shopping Experience Innovation
Hong Kong – December 7, 2017
Hang Lung Properties Limited

Hong Kong – December 7, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties Limited. The CRE & CSQS Roundtable, with the theme of “Big Data Transform O2O Retail Shopping Experience Innovation”, has attracted C-level executives and directors from cross industries including property, insurance, telecommunications, direct marketing, e-commerce, logistics, banking, retail, information technology, entertainment, financial, healthcare, and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data Innovate Customer Experience, Discover Customer Loyalty
Guangzhou, China – November 28, 2017
DYX Group

Guangzhou, China – November 28, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DYX Group. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Customer Loyalty”, has attracted C-level executives and directors from cross industries including logistics, information technology, banking, telecommunications, e-commerce, direct marketing, retail, entertainment, financial, healthcare and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data Transform O2O Retail Shopping Experience Innovation
Shanghai, China – November 16, 2017
Hang Lung Properties

Shanghai, China – November 16, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties. The CRE & CSQS Roundtable, with the theme of “Big Data Transform O2O Retail Shopping Experience Innovation”, has attracted C-level executives and directors from cross industries including university, information technology, logistics, banking, telecommunications, e-commerce, insurance, direct marketing, retail, entertainment, financial, healthcare and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index
Tianjin, China – November 14, 2017
State Grid Corporation of China

Tianjin, China – November 14, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with State Grid Corporation of China. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including university, information technology, logistics, banking, e-commerce, insurance, direct marketing, retail, entertainment, financial and healthcare from Tianjin and Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index
Wuxi, China – September 14, 2017
Lenovo Services Wuxi Center

Wuxi, China – September 14, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services Wuxi Center. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including information technology, logistics, banking, e-commerce, insurance, direct marketing, retail, entertainment, financial and healthcare from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index
Beijing, China – September 12, 2017
R-kylin Group

Beijing, China – September 12, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with R-kylin Group. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including information technology, logistics, banking, e-commerce, insurance, direct marketing, retail, entertainment, financial and healthcare from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index
Taipei, Taiwan – August 25, 2017
Far EasTone Telecommunications Co., Ltd

Taipei, Taiwan – August 25, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Far EasTone Telecommunications Co., Ltd.. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including telecommunications, information technology, logistics, banking, e-commerce, insurance, direct marketing, retail, entertainment, financial and healthcare from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index
Hong Kong – August 17, 2017
The Hong Kong Jockey Club

Hong Kong – August 17, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including entertainment, information technology, logistics, banking, telecommunications, e-commerce, insurance, direct marketing, retail, financial and healthcare from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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2017 Outlook for Customer Experience, Branding and CRM Strategy
Hong Kong – February 15, 2017
HKU SPACE Executive Academy

Hong Kong – February 15, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE Executive Academy. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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International Leadership in Employee Engagement Enhancement, Decrease in Staff Turnover Rate and Customer Experience Technological Innovation
Guangzhou – February 27, 2017
China Telecom 21CN

Guangzhou – February 27, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom 21CN. The CRE & CSQS Roundtable, with the theme of “International Leadership in Employee Engagement Enhancement, Decrease in Staff Turnover Rate and Customer Experience Technological Innovation”, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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International Customer Loyalty Award Forum 2017

Hong Kong, China – March 2-3, 2017
The Asia Pacific Customer Service Consortium (APCSC) organized The 15th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants co-organized by The Open University of Hong Kong (OUHK) and China Telecom Global Limited. The presentations are part of the CRE Awards assessment process.

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2017 Outlook for Customer Experience, Branding and CRM Strategy
Beijing – March 14, 2017
Lenovo Services

Beijing – March 14, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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2017 Outlook for Customer Experience, Branding and CRM Strategy
Shanghai – March 16, 2017
AIA China Contact Center

Shanghai – March 16, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA China Contact Center. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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2017 Outlook for Customer Experience, Branding and CRM Strategy
Singapore – March 28, 2017
DHL Express (Singapore) Pte Ltd
CX Group

Singapore – March 28, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd and CX Group. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including logistics, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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2017 Outlook for Customer Experience, Branding and CRM Strategy
Malaysia, Kuala Lumpur – March 30, 2017
AIA Bhd

Malaysia, Kuala Lumpur – March 30, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Bhd. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including insurance, logistics, banking, telecommunications, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Innovative Best Practices for Customer Experience, Branding and CRM
Taiwan, Taipei – April 20, 2017
Chinese Society for Quality

Taiwan, Taipei – April 20, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including insurance, logistics, banking, telecommunications, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Innovative Best Practices for Customer Experience, Branding and CRM
Qingdao, China – May 5, 2017
Haier Overseas Electric Appliances Corp. Ltd

Qingdao, China – May 5, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Haier Overseas Electric Appliances Corp. Ltd. The CRE & CSQS Roundtable, with the theme of “ Explore New CS Model in the Era of Omnimedia Interaction”, has attracted C-level executives and directors from cross industries including e-commerce , logistics, retail,banking, telecommunications, insurance,direct marketing, information technology, entertainment, financial, healthcare, and media sectors from Qingdao to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Innovative Best Practices for Customer Experience, Branding and CRM
Cambodia, Phnom Penh – May 12, 2017
Manulife Cambodia

Cambodia, Phnom Penh – May 12, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Manulife Cambodia. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including insurance, banking, telecommunications, logistics, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Innovative Best Practices for Customer Experience, Branding and CRM
Hong Kong – May 17, 2017
QNET Ltd

Hong Kong – May 17, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNET Ltd. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including e-commerce, direct marketing, insurance, banking, telecommunications, logistics, retail, information technology, entertainment, financial, healthcare, and media sectors from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Innovative Best Practices for Customer Experience, Branding and CRM
Shenzhen, china – May 24, 2017
China Telecom Shenzhen Branch

Shenzhen, china – May 24, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Shenzhen Branch. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including telecommunications, e-commerce, insurance, information technology, direct marketing, banking, logistics, retail, entertainment, financial, healthcare and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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2017 Market Leaders Awarded with People Site Certification from APCSC

Hong Kong, China, 15 June 2017
Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets.

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Henderson Land Group, Hang Lung Properties, Celki VitalAire, and Nexusguard Honored with CSQS Certification Distinction from APCSC
Hong Kong, China – June 16, 2017

Hong Kong, China – June 16, 2017
The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department (Hang Yick, Well Born and H-Privilege), Hang Lung Properties Limited, Celki VitalAire, and Nexusguard in recognition of their achievements and high level of compliance to CSQS in 2017. Customers of the properties, property management, internet security service, ICT sectors will experience higher quality and professional customer service standard.

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APCSC & HKCSC Present the Expo Innovation Awards at the 6th HK International CRE & Innovation Expo

Hong Kong, China - June 15, 2017
The 6th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo focused on the theme of Digital, Social, Mobile, Big Data & Cloud; CRM, contact center, BPO, eCom & Security. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the digital, mobile, Internet Plus economy.

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Asia Pacific Customer Service Consortium Announces Winners of the 2016 Customer Relationship Excellence Awards

Hong Kong, China – June 16th , 2017
At the 2017 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2016 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts.

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Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index
Shenzhen – August 15, 2017
LianXunTong Business Management (Shenzhen) Company

Shenzhen – August 15, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with LianXunTong Business Management (Shenzhen) Company. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including Business School, information technology, logistics, banking, telecommunications, e-commerce, insurance, direct marketing, retail, entertainment, financial and healthcare from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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