Social Networking Business 1to1 & B2B Marketing
Hong Kong–December 16, 2011


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNet Ltd. in Hong Kong. The CRE & CSQS Roundtable, with the theme of “Social Networking Business 1to1 & B2B Marketing”, has attracted experts and senior executives of CRM, Market Communication, Digital Marketing and Business Development fields from different industries including Property Management, CRM Solutions, Consulting, Manufacturing, Energy, Telecommunications and Outsourcing Services sectors in Hong Kong on the CRE Strategies and B2B marketing.

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Strategic Customer Relationship Excellence in the Changing Business World-B2B Marketing
Shenzhen–November 21, 2011


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellent (CRE) and Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen) Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Strategic Customer Relationship Excellence in the Changing Business World- B2B Marketing”, has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries, including Customer Service, public service, telecommunications and Logistics.

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Strategic Customer Relationship Excellence in the Changing Business World
Shanghai –October 17, 2011


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL-Sinotrans in Shanghai. The CRE & CSQS Roundtable, with the theme of “Strategic Customer Relationship Excellence in the Changing Business World”, has attracted experts and senior executives of CRM, Market Communication, Customer Service, Business Development, Digital Marketing, Human Resources fields from different industries including logistics, new media, consumer electronics, mobile communications, home appliances, and insurance sectors in Shanghai on the CRE Strategies and opportunities of social media.

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Strategic CRE: Social CRM and Customer Perception
Hong Kong–Oct 14, 2011


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hongkong Electric Co., Ltd. (HEC) in Hong Kong. The CRE & CSQS Roundtable, with the theme of “ Strategic CRE: Social CRM and Customer Perception”, has attracted experts and senior executives of CRM, Market Communication, Customer Service, Business Development, Quality assurance, Human Resources fields from different industries including Property, Telecom, Logistics and Finance sectors in Hong Kong on the CRE Strategies and opportunities of social media.

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Strategic Customer Relationship Excellence in the Changing Business World
Hong Kong–Sept 2, 2011


Asia Pacific Customer Service Consortium (APCSC) held a Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hopewell Holdings Limited in Hong Kong. The CRE & CSQS Roundtable, with the theme of “Strategic Customer Relationship Excellence in the Changing Business World”, has attracted experts and senior executives of CRM, Marketing, Market Communication, Business Development, Customer Service fields from different industries including property, insurance, manufacturing and telecoms sectors in Hong Kong on the impact and opportunities of Social Media.

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Strategic Customer Relationship Excellence in the Changing Business World
Malaysia–Aug 17, 2011


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Gleneagles Kuala Lumpur in Malaysia. The CRE & CSQS Roundtable, with the theme of “Strategic Customer Relationship Excellence in the Changing Business World”, has attracted doctors, experts and senior executives of Research, Consulting, CRM, Marketing Customer Service fields from different industries including healthcare, automotive, human capital management, in Malaysia on the strategic focus of CRE in sustainability and growth and opportunities of Social Media.

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Strategic Customer Relationship Excellence in the Changing Business World
Malaysia–Aug 12, 2011


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable co-organized with APF Group in Singapore. The CRE & CSQS Roundtable, with the theme of “Strategic Customer Relationship Excellence in the Changing Business World”, has attracted experts and senior executives of CRM, Marketing, Market Communication, Business Development, Customer Service fields from different industries including banking, ICT, investment, media, property, PR and retail in Singapore on the CRE Strategies.

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Asia Pacific Customer Service Consortium Announces Winners of the 2010 Customer Relationship Excellence Awards ~ The Most Important Asia Pacific Award of its Kind
Hong Kong, China – June 9th, 2011


At the 2011 Asia Pacific CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2010 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts.

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Henderson Land Group Property Management Department received CSQS Site Certification from APCSC
Hong Kong, China – June 9, 2011


The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management in recognition of their achievements and highest level of compliance to CSQS Level 3 Strategic Business Unit in consecutive years. Customers of the property management sector will experience higher quality and professional customer service standard.

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Mead Johnson Nutrition (Hong Kong) Ltd. received People Site Certification from APCSC
Hong Kong, China, 8 June 2011


Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

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Strategic Assessment and Integration of Customer Communication Channels
Jinan, China–March 24, 2011


Asia Pacific Customer Service Consortium (APCSC) held a Customer Service Quality Standard (CSQS) Roundtable together with China Mobile. The CSQS Roundtable, with the theme of “Strategic Assessment and Integration of Customer Communication Channels”, has attracted senior management and experts of Customer Services, CRM, Marketing and PR fields from different industries.

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