Artificial Intelligent and Human Customer Service, Sales and Marketing
Singapore – December 6, 2018
IBM Singapore Pte Ltd.


Singapore – December 6, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with IBM Singapore Pte Ltd. The CRE & CSQS Roundtable with the theme of Artificial Intelligent and Human Customer Service, Sales and Marketing has attracted C-level executives and directors from cross industries including information technology, e-commerce, insurance, telecommunications, direct marketing, logistics, banking, retail, entertainment, financial, healthcare, property, and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Artificial Intelligent and Human Customer Service, Sales and Marketing
Shanghai – November 15, 2018
AIA China


Shanghai – November 15, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA China. The CRE & CSQS Roundtable with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

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Artificial Intelligent and Human Customer Service, Sales and Marketing
Beijing – November 13, 2018
Teleperformance China


Beijing – November 13, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE& Customer Service Quality Standard (CSQS) Roundtable together with Teleperformance China. The CRE & CSQS Roundtable with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

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Internet+ Experience & Sharing Economy to Engage Brand Loyalty
Guangzhou – November 6, 2018
Channel Beyond Customer Care Co., Ltd.


Guangzhou – November 6, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Channel Beyond Customer Care Co., Ltd.. The CRE & CSQS Roundtable with the theme of “Internet+ Experience & Sharing Economy to Engage Brand Loyalty” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

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Internet+ Experience & Sharing Economy to Engage Brand Loyalty
Artificial Intelligent and HRM Services, Training and People Development
Hong Kong – October 31, 2018
The Open University of Hong Kong


Hong Kong – October 31, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with The Open University of Hong Kong (OUHK). The Asia Pacific Customer Loyalty Award Forum with the theme of “Internet+ Experience & Sharing Economy to Engage Brand Loyalty” and “Artificial Intelligent and HRM Services, Training and People Development have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy.

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Create Customer Brand Loyalty through Internet + Sharing and Experience Economy
Shenzhen – September 27, 2018
TCL Sharing Appliance


Shenzhen – September 27, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with TCL Sharing Appliance. The CRE & CSQS Roundtable, with the theme of “ Create Customer Brand Loyalty through Internet + Sharing and Experience Economy”, has attracted C-level executives and directors from cross industries including Consumer Electronics,information technology, outsourcing Service, telecommunications, insurance, banking, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Develop Future New Retail Experience & Competitive Edge in the Omnichannel Age
Taipei – September 19, 2018
Far EasTone Telecommunications


Taipei – September 19, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Far EasTone Telecommunications. The CRE & CSQS Roundtable, with the theme of “Develop Future New Retail Experience & Competitive Edge in the Omnichannel Age”, has attracted C-level executives and directors from cross industries including telecommunications, insurance, outsourcing Service, banking, information technology, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Artificial Intelligent and Human Customer Service, Sales and Marketing
Hong Kong – August 14, 2018
HKU SPACE Executive Academy


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE Executive Academy. The CRE & CSQS Roundtable, with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, outsourcing Service, banking, information technology, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Artificial Intelligent and Human Customer Service, Sales and Marketing
Guangzhou – August 2, 2018
China Telecom Guangzhou Branch


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Guangzhou Branch. The CRE & CSQS Roundtable, with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing”, has attracted C-level executives and directors from cross industries including telecommunications, outsourcing Service, insurance, banking, information technology, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Artificial Intelligent and Human Customer Service, Sales and Marketing
Shenzhen – July 31, 2018
Shenzhen Gas


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Shenzhen Gas. The CRE & CSQS Roundtable, with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing”, has attracted C-level executives and directors from cross industries including public service, telecommunications, outsourcing Service, insurance, banking, information technology, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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International CRE Awards Supplement – Hong Kong Economic Times, 18 July, 2018

Hong Kong - July 18, 2018
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Asia Pacific Customer Service Consortium Announces Winners of the 2017 International Customer Relationship Excellence Awards

Hong Kong, China – June 15th , 2018
At the 2018 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2017 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts.

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Continuous Technologies & Find Solution AI Honored at 7th Hong Kong International CRE & Innovation Expo Awards

Hong Kong, June 14, 2018
Hong Kong, June 14, 2018 – The 7th Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Awards focused on the theme of Big Data, Mobile, Digital, Social & Cloud, CRM, contact center, BPO, eCom & Artificial Intelligence. International keynote speakers addressed the expo theme with their enterprise innovation case studies to contribute to the frontier of the big data, AI, digital, mobile, and Internet Plus economy

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2018 Henderson Land Group and Hang Lung Properties Honored with CSQS Certification Distinction from APCSC


Hong Kong, China – June 15, 2018 — The Asia Pacific Customer Service Consortium (APCSC) presents the International Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department (Hang Yick, Well Born and H-Privilege) and Hang Lung Properties Limited in recognition of their achievements and high level of compliance to CSQS in 2018. Customers of the properties, property management sectors will experience higher quality and professional customer service standard.

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2018 Market Leaders Awarded with People Site Certification from APCSC

Hong Kong, China, 14 June 2018
Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific markets.

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Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience
Beijing – May 18, 2018
Teleperformance China


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Teleperformance China. The CRE & CSQS Roundtable, with the theme of “Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience”, has attracted C-level executives and directors from cross industries including outsourcing Service, insurance, banking, information technology, telecommunications, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience
Phnom Penh – May 2, 2018
Manulife Cambodia


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Manulife Cambodia. The CRE & CSQS Roundtable, with the theme of “Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience”, has attracted C-level executives and directors from cross industries including insurance, banking, information technology, telecommunications, outsourcing Service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience
Kuala Lumpur – April 24, 2018
AIA Bhd.


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Bhd. The CRE & CSQS Roundtable with the theme of “Big Data, New-Tech, Intelligent Applications Innovate Customer Services Experience” has attracted C-level executives and directors from cross industries including e-commerce, information technology, insurance, telecommunications, direct marketing, logistics,banking, retail, entertainment, financial, healthcare, property, and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data, New-tech, Intelligent Applications Innovate Customer Services Economy
Guangzhou – April 11, 2018
China Telecom Guangzhou Branch.


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) CEO Forum together with China Telecom Guangzhou Branch. The CRE & CSQS Roundtable , with the theme of “Big Data, New-tech, Intelligent Applications Innovate Customer Services Economy”, has attracted C-level executives and directors from cross industries including information technology, telecommunications, insurance, banking, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from China to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience
Shenzhen – April 9, 2018
Shenzhen Gas Corporation Ltd.


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) CEO Forum together with Shenzhen Gas Corporation Ltd. The CRE & CSQS Roundtable, with the theme of “Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience”, have attracted C-level executives and directors from cross industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail, information technology, entertainment, financial, healthcare, and media sectors from China to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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The opportunity and challenge of internationalization faced by Chinese Excellent enterprises under the strategy of “One belt,One road” Big Data, New-tech, Intelligent Applications Innovate Customer Services Economy
Shanghai – March 23, 2018
CASCO Signal Ltd.


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) CEO Forum together with Casco. The China CRE CEO Forum , with the theme of “The opportunity and challenge of internationalization faced by Chinese Excellent enterprises under the strategy of “One belt,One road” Big Data, New-tech, Intelligent Applications Innovate Customer Services Economy”, have attracted C-level executives and directors from cross industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail, information technology, entertainment, financial, healthcare, and media sectors from China to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Big Data “New Retail” Customer Experience Innovation Strategy
Singapore – March 14, 2018
DHL Express (Singapore) Pte Ltd.


Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the theme of “Big Data “New Retail” Customer Experience Innovation Strategy”, has attracted C-level executives and directors from cross industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail, information technology, entertainment, financial, healthcare, and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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Customer Loyalty Award Forum 2018
Hong Kong, China – March 8-9, 2018


The Asia Pacific Customer Service Consortium (APCSC) organized The 16th International Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants co-organized by The Open University of Hong Kong (OUHK) and China Telecom Global Limited. The presentations are part of the CRE Awards assessment process.

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Big Data New Retail The Innovative Strategy of Sharing Platform
Taipei – January 26, 2018
Regus Taipei


Taipei – January 26, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Regus Taipei. The CRE & CSQS Roundtable, with the theme of “Big Data New Retail The Innovative Strategy of Sharing Platform”, has attracted C-level executives and directors from cross industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail, information technology, entertainment, financial, healthcare, and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.

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